FAQs

We are here to help you with all your queries

1. Why do you need a virtual assistant?

A virtual assistant is placed inside a company to offload some of the work off of the CEO and/or other team members. If you have tedious tasks that you need someone else to take care of or you are looking to scale faster, then hiring a team of VA’s will be a move that you need to make.

We have placed many different types of roles in the last year and one of the most popular roles is appt setting. Instead of having the sales rep send a ton of emails/messages, the VA takes over so the sales rep can focus on being on calls and closing more deals. For instance, our best appt setters book 10-20 appts a week! Appt setter is just one of the many positions we offer. If you need some graphic design work done, we can help. What about media buying and taking over your current ads, we got you covered.

The most important thing to remember is that when you are looking to grow the business it is an absolute MUST to find A players. This starts with your VA team since they are normally the first hirings an online business makes.

1. Why do you need a virtual assistant?
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2. What are the common denominators our best clients have when it comes to successfully placing and keeping their virtual assistants?

The number one reason we see is that these business owners do not just hire from a place of desperation. These businesses/agencies/consultants already have proven processes, offers, systems and much more in place.

They truly NEED a virtual assistant to take a load off their back. It is a top priority for them to find A players. Whether it is appt setters, media buyers, graphic designers, data entry people, whatever it is… These people that are looking to hire whatever role they are looking for BECOME that role first before hiring. They dictate what the day to day looks like, what KPI must be met, and overall what this job will entail. They are not guessing. Data is what these business owners follow, not their emotions.

Overall the owners build the right SOP’s, processes, and KPI’s around the role they are seeking, so whenever the time comes to hire someone, the person has a roadmap for succession.

2. What are the common denominators our best clients have when it comes to successfully placing and keeping their virtual assistants?
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3. What does a part-time VS a full-time virtual assistant look like?

A part-time virtual assistant is someone who will work between 15-25 hours per week. Preferably on a set schedule but it does not have to be. This person may also have another job on the side. Most of our clients that start with part-time VA’s eventually grow this role to a full-time position if the company scales and the VA performs.

A full-time position is someone who will work between 30-40 hours per week. They focus on working in the business every single weekday. Weekends are off unless instructed on the interviews that this is a must, and the VA agrees

3. What does a part-time VS a full-time virtual assistant look like?
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4. What tasks do the media buyers do on a regular basis?

They are checking the status of ads and making sure they are consistently performing. They also make tweaks to the copy, audience, targeting or whatever needs to be corrected. There is a KPI that must be met and that is up to the business owner to dictate.

4. What tasks do the media buyers do on a regular basis?
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5. When is the best time to hire a media buyer?

The best time to hire for this role is when your ads are ready to be handed over to another person because you are in scale mode. This means your ads are working! KPI is being met and if you can finally find someone who can basically copy and paste your system so your business can scale faster. If you have not figured out the ads portion yet, and don’t really know where to start, hiring an international media buyer could help you solve this problem but it is unlikely. Advanced media buyers don’t charge less than $2500/$3000/mo so if you can’t afford that, stay away from media buyers in the beginning phase of your agency. An average media buyer goes for $1500-$2500/mo.

5. When is the best time to hire a media buyer?
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6. When is the best time to hire an appt setter?

This is normally the first hire most agency owners make. As soon as you pick your niche & you have your offer in place, now it's time to set appts. There are many ways of doing this but like stated above, find where your audience is hanging around on social media. Most agency owners start with organic appt setters, meaning these guys send messages on FB, IG, LINK. They also prospect on FB groups, TIKTOK, and any other platform. These setters are using your scripts to get you more appointments on your calendar. The best setters are the ones who can hold a conversation on their own. These are the ones we find for our clients.

6. When is the best time to hire an appt setter?
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7. If the virtual assistant does not work out how does your replacement guarantee work?

We have a 6-week replacement guarantee so if the VA quits/gets fired we will replace this individual for free. Our team will be checking in with the both of you on a regular basis to ensure everything is working properly. We will replace up to three people for this role. Our goal is to place the best person for each role but the ultimate deciding factor is the business owner. If after the third replacement our company did not meet your standard, we will send you a full refund. The 6 weeks probation starts, the FIRST day our VA starts working for you. Not after payment.

7. If the virtual assistant does not work out how does your replacement guarantee work?
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8. How long does this process take?

FAVA moves F A S T. What that means is that after the payment is made, within 24 hours you will have VA’s for the role you are looking for in your inbox. These VA’s have gone through a thorough process before being sent to you and as soon as you tell us you are ready to interview, we will be conducting the interview on our zoom. We want to keep this process as stress free as possible, so all communication with the VA’s is done through us. After conducting the interviews, you are welcome to put these people through a certain skill test (you can also send a skill test before the interviews) and if they pass, it is time to hire! This whole process normally takes a week, at most 10 business days.

8. How long does this process take?
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9. How much should I pay my virtual assistant?

This all depends on the role you are hiring for. The lowest our VA’s go for is $4 an hour. This is for more of a general VA (admin tasks). Appt setters start at $5 an hour and media buyers start at $6 an hour. The more experience and skill the person has, they will demand a bit more. Our job is to find quality people, NOT CHEAP people. FAVA will also negotiate with the VA on your behalf to make sure you're not over budget for this particular hire(s).

9. How much should I pay my virtual assistant?
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10. Why should we go with FAVA over Upwork /Fiverr/Onlinejobs or other platforms?

This is a question we get all the time… Our answer is simply two words -> TIME & EFFICIENCY. Of course you can go on these free websites and do your own research, but the most valuable asset for a business owner is their time. Instead of going through 100s of applications, videos, and conducting SO MANY interviews, why not pay a small ONE TIME fee to save you time so that within 24 hours you have people ready to be interviewed for the exact role you are looking for. There is also NO guarantee with these websites, and no extra resources, courses, support that you would get working with us. If we can save you time by finding you A players then our mission is accomplished.

10. Why should we go with FAVA over Upwork /Fiverr/Onlinejobs or other platforms?
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11. What makes FAVA different?

The amount of care we have for our clients & our VA’s is what truly drives us. Our goal is to have a winning formula which looks like this… win/win/win scenario.
The client has to be happy with the VA. The VA has to be happy with the client.

This is the only way FAVA wins. Customer support is our #1 priority. Without happy clients/VA’s we do not have a business. We have been able to build a business (front end and back end) purely on word of mouth. FAVA is here to provide world class talent to world class businesses all done with the highest intent of integrity.

11. What makes FAVA different?
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15. Does FAVA offer a referral program?

If you have any friends, family members, or anyone you know that is looking for a remote job, and they go through our entire application process (put your name on the initial form, submit a 2-5 min video, join our FB group, and go through Geraldine, Hanna or James ) AND they get hired with one of our clients, will send you $100 per referral. (This candidate must stick for at least 45 days in order for this to count).

If you have further questions, please email our team at careers@usingfava.com

15. Does FAVA offer a referral program?
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16. What countries do you recruit talent from?

We recruit talent from all around the world. Our recruitment team has experience  and expertise in sourcing candidates from various regions, including but not limited to Europe, Asia, Africa, North America, and South America.

5 different continents we have hired from and just getting started!!

If you have further questions, please email our team at careers@usingfava.com

16. What countries do you recruit talent from?
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17. How does your recruitment process work?

Our recruitment process is tailored to meet the needs of each client. We begin by understanding the client's requirements and job specifications. Then we provide application forms followed by interviews to assess each suitable candidate's qualifications and suitability for the role. We then present the best candidates to the client for further consideration and selection.

We have done this almost a thousand times and hope we can help you next!

If you have further questions, please email our team at careers@usingfava.com

17. How does your recruitment process work?
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18. What kind of support can you provide to candidates during the recruitment process?

We provide support to candidates throughout the recruitment process through our recruiters and candidate success coach. We also provide guidance and support to candidates during the onboarding process provided by our candidate success couches to ensure a smooth transition into their new roles.


On top of that, we have a FREE course that will give you tips, insights and overall focuses on providing you with more value,


Go win!

If you have further questions, please email our team at careers@usingfava.com

18. What kind of support can you provide to candidates during the recruitment process?
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19. Can I apply for a part-time position?

Yes. Although most of our clients prefer full-time, you can specify your availability on the form and  in the interview. If you are qualified, we will match you with a client that  looks for a part-time employee.

If you have further questions, please email our team at careers@usingfava.com

19. Can I apply for a part-time position?
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20. Do you have a referral program?

Yes, if  the person you referred to us is hired and stays in the position for at least 45 days, you will receive $100 USD!

If you have further questions, please email our team at careers@usingfava.com

20. Do you have a referral program?
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21. How long should we wait to get matched with a client?

The time it takes to get matched with a client can vary widely depending on several factors. These factors  include the demand for the specific position you are seeking, the availability of suitable job openings, and the fit between your  qualifications and the client's requirements. It's important to keep in mind that the matching process can take anywhere from a few days to several weeks or even longer. The team will work diligently to find the best match for you based on the clients' needs and your qualifications.

Please be patient, follow up and remember we are doing our best to help everyone.

If you have further questions, please email our team at careers@usingfava.com

21. How long should we wait to get matched with a client?
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Backed by our 30-day FREE replacement guarantee

If this person quits/gets fired early on, we will be replacing them free of charge. This does not begin until you officially on-board this person to your company, and they begin working
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